High Way *******

we signed up with open web 07/02/2018 - OW Number : OW52489 we were online for about 3 weeks and the lost service. Open web could not figure out the issue. we finally figured out that he telkom line had been cancelled and we would need to reinstate the telkom line. we then requested cancellation on 23/02/2018. which they could not even complete. they then stated that they cannot cancel as we must wait. I paid R389 for their service but was told that we must wait as they buy the service in advance for two months which was never advised to me or telephonic confirmed with myself or my wife. they then handed the account over even though payment was received for one month and we only had service for 3 weeks . I now must pay an additional R600 for a pathetic service provider that does not follow up or advise clients properly. I am absolutely disgusted with their service and how they handle clients. People rather go with Vumatel!!!!