Faulty product and absolutely no service

My internet has not been able to access to international websites since last night. I phoned telkom and they confirmed there was no problem on their side. <br> <br> MULTIPLE emails to Openweb have resulted in nothing except for a curt request for my account details and radio silence. <br> <br> Phoned them and was redirected to an automatic fault logger. <br> <br> If there is an outage or a problem out of their hands or on my side I can understand but to totally ignore me like this is ****** insulting. <br> <br> <br> <br>