Excellent, helpful staff!

I ordered my SIM on 18/12/2021 and only received it today (01/01/2022), but I was billed twice. I emailed and asked ab it to see if they meant to bill me twice, and they completely surprised me by giving me a refund for the second billing and then had my first payment count for January. There was an issue with The Courier Guy which they probably couldnt help but they were incredibly helpful. They jsut up and concluded that it was not right and helped me out. If this is any indication of the future with them then I am happy to have joined Openweb wad!