Dreadful service

I have had no internet connection today. I firstly called Telkom to check they did not have a problem and they did tests and for once were quick and efficient. I then called Openweb well you try to call Openweb as you never speak to a human being. For the amount they charge they should have a team answering the phones not robots. <br> <br> I did however get a call back within 2 hours from a very nice guy who asked for my account details and said he would check things out and get back to me. That was 6 hours ago. I still do not know what the problem is nothing. This lack of communication leads to frustration and anger will have to think about this and cancel. I run a business and can not hang around waiting for anyone to tell what is happening. <br>