Down Time in ADSL

Dear Hello Peter,<br> <br> I have had numerous complains from clients regarding openweb ADSL service. As a reseller of openweb I would imagine that they would assist us in helping our clients to be functional but after numerous calls to openweb and just getting told that they would phone you back I still dont have any feedback.<br> <br> I have been trying from 11am this morning to log a support query and still wasnt able to speak to any of their technical staff or any managers.<br> <br> My one client was off the whole of monday and had a big loss of income due to the downtime which Openweb still cant explain to us the reason for the downtime.<br> <br> Please can you help us in getting some feedback on why clients internet just stop working even though accounts is fully paid and active. One of my clients refuse to pay their subscription of this continues to happen.<br> <br> Kind Regards<br> <br> Petrie