Dont want to release my line

<p>I've cancelled m y line with you guys last weeke already and i need my line moved to the open pool asap </p> <p> </p> <p>but the lady im dealing with said i didnt cancel the line but i know i did </p> <p> </p> <p>Please move my line from you guys to the open pool </p> <p> </p> <p>you bad service and a bad customer care your speed is **** at night i have a 4mbps line but get a speed of 1mbps </p> <p>I want it done today </p> <p>Best </p> <p> </p> <p>regards</p> <p> </p>