Cancelled in July

Hi<br> <br> I have tried and tried now to get my ADSL Uncapped cancelled. I've been trying since the 14th of July. - NO LUCK. I then resorted to facebook where I was asked to email someone else. I tried this.<br> <br> I made it very clear that I sent my cancellation to their cancellation department, which I once again made clear, I never received a reference. Then I tried to cancel again, then got told that I should send to that email again.<br> <br> Then I responded and said I have done so, then had no response, which led up to the facebook thing and the other person. <br> <br> They then advised me to give them a reference number, WHICH I NEVER RECEIVED and basically stated that they can't assist me without it. How do I send a reference when I never got sent one. It is quite clear that there is something very wrong with your ticketing system, which is NOT MY PROBLEM!!<br>