Cancellation request ignored

I sent a cancelation to Openweb requesting cancelation to my service. The services was NOT cancelled though they had 7 weeks in which to do this. I attempted to phone but lo and behold NO phone facilities at the company. <br> <br> This could have been actioned. However, now i believe it required further robotic interaction with another email to a cancellation email address.<br> <br> Why are people not available to deal with this stuff directly then we wouldn't have a situation like this.<br> <br> This will be the last interaction with Openweb. I would suggect that should anyone require internet services they go elsewhere where you can talk to a person.