CANCELLATION IS A NIGHTMARE - SUPPORT SUDDENLY USELESS WHEN CANCELLING

<p>Support was great in my opinion. Was never particularly unhappy with OpenWeb until I tried to cancel. The cancellation procedure was the most painful I have ever experienced.</p> <p> </p> <p>1st attempt - Send email to ********** - This is the email they previously told me to use when I cancelled another service.</p> <p> </p> <p>2nd attempt & 3rd attempt - Follow up on cancellations.</p> <p> </p> <p>4th attempt - Email ********** - Receive condecending reply from Zelda Coetzee stating that I need to use their online cancellation form because the cancellations email is no longer monitored. Do you not think that is something worth advising your clients about?!</p> <p> </p> <p>I complete their PAINFUL online form requesting nearly every personal detail they already have on file (http://openweb.co.za/cancellations/ to have a look) and submit.</p> <p> </p> <p>Still no confirmation of cancellation... I see this going the direction of all the other complaints... </p> <p> </p> <p> </p>