Cancellation

<p>We sent a cancellation email to Open web in Nov 2016 giving notice . We listed the account number on the email. We received a call from a Mr Alexander asking us as to the reason why we were cancelling. We were then under the impression that the cancellation was accepted and was being processed. Open Web even opned a ticket for the cancellation. When we notice that they were still direct debiting our account we put a stop to it at the bank and I have requested a refund for Dec 2016 to Mar 2016 . Open Web have refused to refund and state they can only cancel as at end may as they say we did not fill out the cancellation form with more details. We were never asked for more details.</p>