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1 reviews | Active since Jul 2016

22 Jan 2018, 13:43

Call logged for continuous disconnections on my ADSL line

I logged a call with OpenWeb for continuous line disconnections and connectivity issues on January 19 2018.

Since then, it was determined that the fault is with Telkom.

The manner in which way I was assisted though, is downright diabolical! I advised them that since changing to OpenWeb at the start of December last year, I've had nothing but challenges with regards to Internet Connectivity.

I advised them that I've had to log more calls to them in this 2 months since moving to them, than I had to against MWeb for non-delivery.

I've asked them to fix the problem on their side in order for me to be able to work from home.

They have subsequently sent me an email, advising me to provide them with my banking details so that they can re-imburse me and cancel my contract.

I do not want to cancel my contract becasue they ran a spcial for an 8mb UnCapped line for R179, which is less than I paid MWeb for my 4MB line.

The person I was busy with is Leon Whitherall from their Support Team.

My details: Jerome Coetzee ********** OW Number : OW52232 IDno: ********** 530084

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Replies (2)
's update24 Jan 2018, 10:03
Reviewer Update
Day 6 of my ADSL outage with Telkom on an account managed by OpenWeb and nobody is contacting me with an update.....
's update16 Feb 2018, 08:27
Reviewer Update
So.... After 3 weeks, no refund is forthcoming. After Phoning in, emailing from 2 different accounts, no response.... This, after it was said in an email that they were going to refund my line rental fee, because of them closing my account! Hope other people are taking note of how they treat customers!!! This is not the end!!!