Beware of Openweb ISP
Firstly, beware of Openweb. They do not even belong to the ISPA (Internet Service Providers’ Association). This should be enough of a warning to any potential new customers.
I have an unresolved dispute with Openweb regarding an account I was under the impression was cancelled years ago. I got in touch and they gave me a username for the account. I have proven that the account was cancelled. They then gave me another username saying this is actually the account. I also proven that that account was cancelled. They then gave me another username and said this is the account in dispute. I was also able to prove that that account was canceled. All the usernames were linked to the same account. They then said I have to give them a cancellation letter but they funny enough, they can't tell me what the username is or even give me basic details about the account. They said they will manually create invoices for the account as I'm sure they do not have access to system generated invoices. I gave them the cancellation letter for the all the accounts they told me was the account in dispute. They have since said this is not sufficient. I asked them for details about the account and they now ignore me emails.
I asked them for the following basic details:
1. Official Openweb username registered for the debit order in dispute. 2. Main email address used to sign up for this Openweb account. 3. Full details of registered account holder. (Address, Telephone Number, ID, etc.) 4. Openweb “OW Number” for the account in dispute. 5. System generated VAT invoices for this account from September 2016 6. Monthly usage report & statistics for the username in dispute from September 2016
Openweb simply ignores this request. I have sent them the above multiple times. Not even as much as an acknowledgement of the email. I'm convinced they do not have the above details and that is the reason they choose to ignore my request.
Beware of Openweb. They have a shockingly bad cancellation procedure and the staff are unhelpful and spiteful when it comes to refunds for a service that was not used. Before you sign up for their service, feel free to take a minute and read some complaints on Hello Peter.