bad service provider.

From January 2016 have none internet. I have 2meg line with uncapped data from openweb. It was working wel til one day it just got slow and slower. I Phone them many times leaf message they whil phone back. No one phone back i got fed up and phone telkom in February. They gave me uncapped internet. Now wy must i pay for service that i dont jused and dint hade internet for.