bad service and reception rude
<p>when calling into the company i cannot speak to a technician no matter when i call. i have been with them since 2012.</p> <p>i constantly have internet issues which i need to call into openweb to have resolved.</p> <p>reception is rude on the phone and i have had the phone put down on me stating that she needs to answer other calls (lameez)</p> <p>i spoke with another reception lady that says she cannot let me speak to a manager and that i cannot get one of their email address. the only way is to leave my details withthem and they will get back(not once has anyone ever called me back)</p> <p>cancelling my account is a nightmare, the website does not work and emailing admin@openweb does not help either as they state you need to do it on their website, i then emailed zelda who also could not assist</p> <p>after a few weeks i managed to get the online cancellation to work and then i recieved a notification saying that the issue has been logged. lets hope it gets cancelled.</p> <p>i also now need to go to my bank to put a block on them from pulling the money from my account as i have no confirmation that my account will be closed.</p> <p>i am done with openweb. they have becaome the worst ISP ever!!!</p> <p> </p>