Bad customer service
I have been having issues with openweb under Telkom. I have uncapped home wifi but every month it tells me I am out of Data and they always tell me to do some configuring on the Sim and I follow all the instructions but it doesn't work. My issue is I have been on WhatsApp and on e mails with them. And they lie to me and say I should do it again it will work and it doesn't. And Zelda ignores my WhatsApp. I work from home I need reliable network, I am supposed to start my shift. I have been communicating with them but they just ignore me
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Replies (1)'s updateReviewer Update
19 Jul 2025, 06:47After putting my complaint on hello Peter I get an e mail from Zelda. Not apologising for the inconvenience they are causing me, and providing me on the next step, but she educates me what is the real reason we have hello Peter. " Did you know Hello Peter is PRIVATELY owned company They are not there to serve the public and businesses interests, They use their platform for personal gain" her words.
Then she goes on to tell me the reason I am out of airtime is because we have a high usage and since I am on an entry level package my usage is too high. And yet I thought I was on Uncapped and I am expecting it to be Atleast throttling. But we not there. The reason I put the review here I need assistance and I was ignored and **** to. till today I am still offline, 2 days of no work. Worse part this person is back and forth now on e mails for the fact that I put a review on hello Peter and not for my issue until I added another person on the e mail then they educate me on how to log a ticket of which it was only logged yesterday. I am shocked Zelda is a Customer service manager that treats customers like this or maybe it's because I am on entry level I don't really matter to them as a company. I chose open web because they offer great deals and they were quite easy to work with, they suit me very well on the price.
Then she goes on to tell me the reason I am out of airtime is because we have a high usage and since I am on an entry level package my usage is too high. And yet I thought I was on Uncapped and I am expecting it to be Atleast throttling. But we not there. The reason I put the review here I need assistance and I was ignored and **** to. till today I am still offline, 2 days of no work. Worse part this person is back and forth now on e mails for the fact that I put a review on hello Peter and not for my issue until I added another person on the e mail then they educate me on how to log a ticket of which it was only logged yesterday. I am shocked Zelda is a Customer service manager that treats customers like this or maybe it's because I am on entry level I don't really matter to them as a company. I chose open web because they offer great deals and they were quite easy to work with, they suit me very well on the price.
's update19 Jul 2025, 06:47
Reviewer Update
After putting my complaint on hello Peter I get an e mail from Zelda. Not apologising for the inconvenience they are causing me, and providing me on the next step, but she educates me what is the real reason we have hello Peter. " Did you know Hello Peter is PRIVATELY owned company They are not there to serve the public and businesses interests, They use their platform for personal gain" her words.
Then she goes on to tell me the reason I am out of airtime is because we have a high usage and since I am on an entry level package my usage is too high. And yet I thought I was on Uncapped and I am expecting it to be Atleast throttling. But we not there. The reason I put the review here I need assistance and I was ignored and **** to. till today I am still offline, 2 days of no work. Worse part this person is back and forth now on e mails for the fact that I put a review on hello Peter and not for my issue until I added another person on the e mail then they educate me on how to log a ticket of which it was only logged yesterday. I am shocked Zelda is a Customer service manager that treats customers like this or maybe it's because I am on entry level I don't really matter to them as a company. I chose open web because they offer great deals and they were quite easy to work with, they suit me very well on the price.
Then she goes on to tell me the reason I am out of airtime is because we have a high usage and since I am on an entry level package my usage is too high. And yet I thought I was on Uncapped and I am expecting it to be Atleast throttling. But we not there. The reason I put the review here I need assistance and I was ignored and **** to. till today I am still offline, 2 days of no work. Worse part this person is back and forth now on e mails for the fact that I put a review on hello Peter and not for my issue until I added another person on the e mail then they educate me on how to log a ticket of which it was only logged yesterday. I am shocked Zelda is a Customer service manager that treats customers like this or maybe it's because I am on entry level I don't really matter to them as a company. I chose open web because they offer great deals and they were quite easy to work with, they suit me very well on the price.