Appalling customer service

Not only can you not cancel your account through their user interface, you can't speak to their accounts department OR management on the phone - they only interact via email. In addition, when I wrote to cancel my account last month, no-one could be bothered to reply (I have proof I mailed them), so when I re-cancel it NOW, they want to charge me an extra month.<br> <br> Their internet service was abysmal as is their customer relations, despite the owner phoning me and being defensive and patronising - I'm sure it's all in the T and C's, but I promise you maybe 1% of people read those. Also note you can't post to their Facebook page. Have they got a slew of other complaints they don't want people to see?<br> <br> Basically, 1. I cancelled my account in October (14th), 2. If I sent the mail to the wrong address you should have responded and told me, 3. As far as I am concerned my cancellation is valid from when I sent the first email and I owe you NO money for November.<br> <br> Why make is so hard for your customers to cancel their accounts, and complain publicly, and , in fact, actually just speak to anyone there? I expect this dealt with forthwith.