Account in arrears for prepaid adsl!?

I am getting account in arrears emails from Openweb. I bought an ADSL 5 GB - No contract - prepaid bundle/account from them in Nov 2014. Now, after 7 - 8 months, I am getting account in arrears emails for an account which they can't send me proof of use or invoices for. After 2 corresponding emails, all they tell me is that I didn't send an email to their cancellations department, thus I somehow owe them money. They can't tell me what I owe this mysterious money for, or provide me with invoicing or statements.<br> <br> What the hell is wrong with you guys? Cancel my \account"";NULL;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;415534;887640;8;2;0;0;0;0;2;NULL;NULL;NULL;15/07/14 14:42;15/07/14 12:44;A WASTE OF MY TIME;;Frank;***;I am currently undertaking renovations on my apartment, and contacted a number of contractors to quote me on the work required. Frank came out and spent an hour asking what was needed by me. He took all the necessary measurements and said that he would provide me with a quote shortly thereafter. I waited without hearing from him, I thereafter continuously contacted him only to be given the run-around. I still have not received it. He just wasted my time and if he did not want the job, should have said so.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;306276;791;14;2;0;0;0;0;2;NULL;NULL;NULL;15/07/14 14:44;15/07/14 12:46;Another run around;***;Sipho;***;Good day,<br> <br> My dad just received an sms that reads:<br> <br> *** ,we have acknowledged receipt of your complaint,please arrange with your retailer for inspection. REF 102843 Retailer MORKELS<br> <br> I don't understand how we are supposed to be making arrangements when we don't have a the finisher.<br> What inspection is this that needs to happen? Maybe you guys didn't read my complaint properly. I stated the finisher has been gone for more than 3 months. Morkels took in in to do repairs. You giving us the same run around here also. Next step I think we should take our complaint to the guys at the consumer protection because clearly our rights as a customer are being ignored here.<br> <br> . ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;461947;754497;25;2;0;0;0;0;2;NULL;NULL;NULL;15/07/14 14:45;15/07/14 12:47;They cannot deliver 'cause it's not on their route;TCG*** ;;***;I've just had a call from the delivery guy to tell me that my package is not on his route, he doesn't know where my address is, and if I can meet him somewhere to collect. This is totally unprofessional! I paid to have the package delivered to my door and did not pay to drive around to find my package.<br> ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;872934;373;15;2;0;1;0;0;2;NULL;NULL;NULL;15/07/14 13:00;15/07/14 12:48;Overall Bad Experience;770421 ***;;***;After we have placed our order I asked our waiter how long the food will take as we are in a bit of a hurry, she rep**** \about 10min\"". We waited longer but I was still fine with that. Our food arrived"