4mb Home Uncapped

I purchased the 4mb Home Uncapped account in June. First month was fine till about a week before the end of June. I started experiencing issues with browsing and not able to open web pages such as Gmail, Facebook etc.<br> <br> I emailed support and Zelda asked me to supply her with a tracert to [URL Removed] and a speedtest. I supp**** her with a tracert when having issues with the account and it timedout to 30 hops.<br> <br> I then received an email stating \That downloading is going to cause shaping now"to which I rep**** be more specific. <br> <br> The downloading was a total of 1gb - Now I'm unable to browse due to downloading 1gb of data off an Uncapped account? You can't be serious. <br> <br> I stated that I never abused the account 24/7 and use it for streaming and browsing. Then I was told that streaming isn't prioritized on this account and that all other features work"