4 months and service is still not cancelled

<p>I have been trying to cancel this service (2mb uncapped) since September 2016.:</p> <p>I have used the call centre,</p> <p>I have used the online enquiry form</p> <p>AND the cancellations link.</p> <p><br />PLEASE CANCEL THE SERVICE! </p> <p> </p> <p>OW Number : OW46808<br /> </p>