Zero Service, Zero Accountability – Billed for Fibre I Haven’t Even Used while waiting for Activation.

I am extremely disappointed with Openserve’s services or rather, lack thereof before I have even begun using it. My fibre installation was scheduled for last week Tuesday. To date: • I have no internet connection • No router has been delivered • No confirmed installation or activation date • No meaningful communication from Openserve After following up repeatedly, I was advised by my ISP (Mweb) that the problem is due to Openserve capturing the wrong fibre connectivity box serial number. Mweb has already submitted a request to Openserve to correct this error, yet Openserve has failed to action it or provide any feedback. What makes this situation unacceptable is that I am already being billed for a service that is not live and has never been usable. Starting a new service with this level of disorganisation, poor communication, and complete disregard for customer experience does not inspire confidence. There appears to be no urgency, no accountability, and no customer service once things go wrong. Based on this experience, I would not recommend Openserve to anyone, particularly residents in the Centurion area, as the service delivery and support have been deeply disappointing. All I am asking for is: • The serial number issue to be corrected urgently • Confirmation once this has been done • A firm date for connection • Billing to be addressed fairly given the non-provision of service This should not require public escalation, yet here we are.