Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Openserve is described as an infrastructure provider that customers cannot reach when it matters. A recurring theme is weeks-long installation delays, outages stretching from days into weeks, and orders or tickets closed without resolution. Customers consistently report paying full subscriptions while offline, buying mobile data to keep working, and being passed between their ISP and Openserve with no ownership taken.
Top Strengths:
- •Installation, Activation & Setup: Installation, Activation & Setup (0.9) is the least weak theme only because individual technicians such as Mpho earn genuine praise for tidy, helpful work. Most customers, however, describe missed appointment slots, orders frozen on Received, and routers delivered but never activated.
TrustIndex
1.8
NPS Score
-71
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About Openserve
What do customers say about Openserve?
Based on recent customer reviews, Openserve is described as an infrastructure provider that customers cannot reach when it matters. A recurring theme is weeks-long installation delays, outages stretching from days into weeks, and orders or tickets closed without resolution. Customers consistently report paying full subscriptions while offline, buying mobile data to keep working, and being passed between their ISP and Openserve with no ownership taken.
What is Openserve's biggest strength?
Openserve's biggest strength, according to Hellopeter's AI analysis, is Installation, Activation & Setup. Installation, Activation & Setup (0.9) is the least weak theme only because individual technicians such as Mpho earn genuine praise for tidy, helpful work. Most customers, however, describe missed appointment slots, orders frozen on Received, and routers delivered but never activated.
What are the most common complaints about Openserve?
The most common complaint about Openserve, based on Hellopeter's AI analysis of recent customer reviews, is Customer Service & Support Quality. Customer Service & Support Quality (0.7) suffers from agents who transfer callers between Telkom, the ISP and Openserve, technicians who take readings then declare the fault out of scope, and named call centre staff accused of muting or dropping calls.
Is Openserve trustworthy?
Openserve has a TrustIndex of 1.8 out of 10 on Hellopeter, based on 360 reviews in the last 12 months. Hellopeter has tracked Openserve across 1,809 total reviews. How is the TrustIndex calculated? →
Recent reviews (360)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Mar 2021
hey dont keep their promises, they coming for installation on Monday but they didnt come, no communication no one called
They dont keep their promises, they coming for installation on Monday but they didnt come, no communication no one called to say they not coming. today again they said they coming at 8am they will be my place. around 11am i called again they told me they dont have the order, so they cant come without the order. I cancelled my plans for today thinking that they are coming for installation.
1 reviews | Active since Mar 2021
hey dont keep their promises, they coming for installation on Monday but they didnt come, no communication no one called
They dont keep their promises, they coming for installation on Monday but they didnt come, no communication no one called to say they not coming. today again they said they coming at 8am they will be my place. around 11am i called again they told me they dont have the order, so they cant come without the order. I cancelled my plans for today thinking that they are coming for installation.
1 reviews | Active since Nov 2016
Openserve is unmoved by its clients struggles - this should be *******
Absolutely pathetic service. No communication. Techs come when they feel like it despite appointments and promises - again, with no communication or accountability. And if Openserve is understaffed, that isn't my problem (except it is - it is my problem isn't it…) I'd rate 0 if I could. They'd actually have to have done something (ANYTHING!) to qualify for a 1-star rating. Will be going out of my way to find an alternative. I'd rather pay more than to be treated this way as a customer - like being told to wake up extra early to be ready for tech, only for them not to show. Like explaining that my income relies on my connection - nope - Openserve and its techs are unmoved. What a vile company to outwardly not give a ******** that they're affecting their clients fundamental wellbeing and wasting their time, and to be so indifferent by their company reputation. Says a lot…
1 reviews | Active since Nov 2016
Openserve is unmoved by its clients struggles - this should be *******
Absolutely pathetic service. No communication. Techs come when they feel like it despite appointments and promises - again, with no communication or accountability. And if Openserve is understaffed, that isn't my problem (except it is - it is my problem isn't it…) I'd rate 0 if I could. They'd actually have to have done something (ANYTHING!) to qualify for a 1-star rating. Will be going out of my way to find an alternative. I'd rather pay more than to be treated this way as a customer - like being told to wake up extra early to be ready for tech, only for them not to show. Like explaining that my income relies on my connection - nope - Openserve and its techs are unmoved. What a vile company to outwardly not give a ******** that they're affecting their clients fundamental wellbeing and wasting their time, and to be so indifferent by their company reputation. Says a lot…
1 reviews | Active since Oct 2026
Zero customer service and no wifi
From day 1 the service has been **********. In one month we have had 3 outages and this last one is now 4 days with no WiFi. Afrihost also unable to assist and apparently no humans work at Openserve. Absolutely pathetic.
1 reviews | Active since Oct 2026
Zero customer service and no wifi
From day 1 the service has been **********. In one month we have had 3 outages and this last one is now 4 days with no WiFi. Afrihost also unable to assist and apparently no humans work at Openserve. Absolutely pathetic.
1 reviews | Active since May 2025
We had good run but I'm not happy now
I work remotely from comfort of my home ,using openserve fibre was to make sure I never struggle with doing my job, since morning I woke up no service I can't rely on something that I paid for to do my job, now I had to buy prepaid data for my job to be done I'm not happy because there isn't explanation on why on how their system is offline
1 reviews | Active since May 2025
We had good run but I'm not happy now
I work remotely from comfort of my home ,using openserve fibre was to make sure I never struggle with doing my job, since morning I woke up no service I can't rely on something that I paid for to do my job, now I had to buy prepaid data for my job to be done I'm not happy because there isn't explanation on why on how their system is offline
1 reviews | Active since Apr 2012
Unacceptable and Aggressive Conduct from Openserve Technician
I am extremely disappointed with the conduct of the Openserve technician, Kenneth Mphiwe. From the outset, his manner was rude, disrespectful and unnecessarily aggressive. There was apparently an issue regarding the address provided for the installation, but my agreement and communication is with Afrihost, and I provided Afrihost with the correct details. Whatever administrative or communication issue may exist between Afrihost and Openserve is not something I should be confronted or intimidated about as the customer. Instead of calmly explaining the issue and assisting in resolving it, Kenneth chose to challenge me in an aggressive and confrontational manner, as though I was personally responsible for the arrangements between the two companies. I find this behaviour completely unacceptable. Customers should not be spoken down to, intimidated, or treated with hostility because of an internal process or address discrepancy between service providers. Openserve should seriously review this interaction and the standard of customer service being demonstrated. If ************, aggression and disrespect are considered an acceptable way to engage with customers, then there is a significant customer-service problem that needs to be addressed. I expect this matter to be investigated and appropriate feedback provided.
1 reviews | Active since Apr 2012
Unacceptable and Aggressive Conduct from Openserve Technician
I am extremely disappointed with the conduct of the Openserve technician, Kenneth Mphiwe. From the outset, his manner was rude, disrespectful and unnecessarily aggressive. There was apparently an issue regarding the address provided for the installation, but my agreement and communication is with Afrihost, and I provided Afrihost with the correct details. Whatever administrative or communication issue may exist between Afrihost and Openserve is not something I should be confronted or intimidated about as the customer. Instead of calmly explaining the issue and assisting in resolving it, Kenneth chose to challenge me in an aggressive and confrontational manner, as though I was personally responsible for the arrangements between the two companies. I find this behaviour completely unacceptable. Customers should not be spoken down to, intimidated, or treated with hostility because of an internal process or address discrepancy between service providers. Openserve should seriously review this interaction and the standard of customer service being demonstrated. If ************, aggression and disrespect are considered an acceptable way to engage with customers, then there is a significant customer-service problem that needs to be addressed. I expect this matter to be investigated and appropriate feedback provided.
1 reviews | Active since Apr 2019
poor service
i dont have much to say but this company is so terrible very very very poor. im now in my 5th week without any installation and prorata paid now i must pay another invoice without any installation. i am so ****ed with the poor service from this. if you dont call they wont ask anything but money money only.
1 reviews | Active since Apr 2019
poor service
i dont have much to say but this company is so terrible very very very poor. im now in my 5th week without any installation and prorata paid now i must pay another invoice without any installation. i am so ****ed with the poor service from this. if you dont call they wont ask anything but money money only.