Yes! This is how it should be

Fast and friendly free fix! What more can I ask for? Within 2 hours of my WA chat first with a bot and then a person at Vox (my isp) we had consensus that I had a Fibre problem. They escalated to openserve and the friendly gent came faster than I thought. He spent about 2 hours to trace the problem which seemed to have crept in somewhere overhead in the trees. Problem solved and the best is, so extra charge. I am very grateful and happy 😊