Worst service

I have been trying to get a land line in secunda and on the 3rd of October i did a online order on telkoms website and within 3 days a openserve technician was at my house too test the line and he said the line lost its signal about 270m from my house and he would give the job to the next department to fix it and from there it went downhill after a month and not hearing anything i started to try and contact telkom and with no answers i started loading new aplications about 15 of them and still no answers i tried the complaints depaement and that was a waste of time now after2 and a half months i still heave no answers on wat is happening and it creates a bad image of telkom that is a well known company that is supposed to be professional in wat they are doing and the service is not supposed to be this bad and it is really sad that a sub contracted company is creating a bad name for telkom i would really like that someone can just come back too me with some answers and when i would be able to use the service that im trying to get!!!