Work ethic lacking

I have been waiting weeks for my fibre installation due to having to obtain permission from the body corporate to lift the paving in our complex after Openserve's initial inspection.

Today, almost 2 weeks after obtaining permission and notifying Openserve a technician came out. He clearly had not received any notes on the previous inspection.

He was not dressed for site work. He looked eager to leave with the girl or friend he had in his car, and instead of doing a thorough inspection of the manholes, he re**** on my knowledge of how the neighbours did their installation. He was very reluctant to assist and suggest that I needed to obtain permission from my neighbours so that they could do the installation via the ceilings. (my neighbours had theirs done via the roof externally by lifting the tiles) - he insisted that it must be done from inside the houses and that he could not do anything today. This, after I had rearranged my whole work-day to accommodate the installation process.

Also, when I try to arrange installation dates Openserve would tell me I must work through the ISP and the ISP will tell me that Openserve has already scheduled an appointment. The service is shocking.