Will do anything to avoid sending out technicians

I first logged a fault with my fibre on 9 February 2024. Today, 5 weeks later, my fault has yet to be resolved. I get escalation mails until they run out, then dead silence. I contact support again, then I am requested to go through all the same troubleshooting steps again. I have had to do this 4 times already. Absolutely nothing has changed, and they refuse to send a new router or a technician.