Waiting on Open Serve - Again

I have been waiting for open serve to contact me regarding my fibre installation, on their app they say they are busy installing but yet no one is at my house. Initially I told them to come do it the 30th of July, its now the 2nd of August and no one has contact me regarding scheduling a time and Vox can't do their part untill openserve has done theirs, in the mean time I am sitting without fibre at home.....I cancelled my fibre contract with telkom hoping open serve would be better no nope