VOX***3

I am extremely frustrated by the lack of communication regarding the fault I logged this morning at 05:00. To date, I have received no update.

I contacted Vox telephonically and was informed that they are awaiting feedback from Openserve. However, this connection is essential for my work, and due to this outage I have already lost a full day’s income.

Vox is unable to provide any estimated resolution time. This uncer*****y means I could potentially be without internet access for an extended period, resulting in further financial loss. This situation is unacceptable.

I request that this fault be urgently escalated with Openserve, and that I be provided with:

The Openserve fault reference number

Confirmation of escalation priority

Regular progress updates or an estimated resolution time

I also request clarity on what temporary connectivity options or compensation are available while this issue remains unresolved.