VOX / Openserve shocking service

We registered with Vox/ Openserve for Fibre. We needed an ONT installed in our property as there wasn't one in our home. We have tried everything in our power to get hold of these people to get this ONT installed. Calling VOX and Openserve, but no one can do anything and keep pushing it to different departments. We have been without service for over a month now.

It is such a simple task, yet they cannot seem to get it right. Their customer service process and support is absolutely shocking.

After many fights and phone calls and order numbers they finally promised us a technician would be on site at 10am today. We were not surprised when no one arrived.

Not only do we still not have service or answers, but VOX is going to charge for service for this time period even though there wasn't any.

No emails get responded to, and order numbers or reference numbers make zero difference.

We want to cancel and go to Supersonice because their infrastructure is here, but we will get charged a R2500 cancellation fee.

We are just shocked that this is how a business is run. It's so backwards.

I wouldn't recommend them to anyone.