VODACOM / OPENSERVE - Ongoing Delay with Fibre Installation

Dear Openserve / Vodacom Customer Service,

I am writing to express my frustration regarding the fibre installation I app**** for on the 24th of March 2025. Despite the time that has passed, I still do not have an active fibre connection.

I have been informed by your service provider, Openserve, that they are unable to proceed with the installation due to an incorrect address provided to them by Vodacom. I have sent my correct proof of address on multiple occasions, yet it appears that the address has still not been updated on your side.

The most recent communication I received was a call from Openserve on Saturday 19th of April, during which I was again told that they cannot proceed until Vodacom updates the address. This ongoing issue and lack of resolution is completely unacceptable and highly frustrating. How does one go about rectifying this ?