VODACOM / OPENSERVE - Ongoing Delay with Fibre Installation

VODACOM / OPENSERVE - Ongoing Delay with Fibre Installation

I am writing to express my frustration regarding the fibre installation I app**** for on the 2nd week of June 2025. Despite the time that has passed, I still do not have an active fibre connection.

I have been informed by your service provider, Openserve, that they are unable to proceed with the installation due to an incorrect address provided to them by Vodacom. I have sent my correct proof of address on multiple occasions, yet it appears that the address has still not been updated on your side.

Vodacom says they've updated the address on the system, Openserve says it's not updated. This ongoing issue and lack of resolution is completely unacceptable and highly frustrating.