Vodacom Fibre & Openserve poor service

On the Tuesday afternoon, 2 January 2023 i logged a ticket with Vodacom Fibre for my Fibre line being down. On Wednesday the ticket was handed to Openserve.

Thursday afternoon, 4th January 2023 i contacted Vodacom Fibre as i was not receiving any feedback on what the status / next steps were only to find out that Openserve cancelled the ticket. Friday morning 5th of January 2023 i phoned Vodacom Fibre again as the feedback that i got from agent promising personal feedback was only automated responses about the ticket detail no feedback. The agent confirmed my query again and then to my surprise the contact number was a totally different number from mine.

This is just unbelievable.

Events summary: 1. No feedback from Vodacom Fibre 2. Ticket cancelled by Openserve without me requesting it. 3. Wrong customer mobile contact details captured by Vodacom Fibre.

Sometimes i wonder… should companies like these exists?