VERY BAD SERVICE FROM OPENSERVE

I am a GP and Openserv installed our fiber lines and ONT box in May 2022 via Telkom Business at my Practice. After installation, we had to apply at WebAfrica for our rooter. We then received a message to say that WebAfrica has scheduled installation with Openswerve, we rep**** on Whatsapp to inform them that they must not schedule installation we only need the rooter as Openserve has done the fiber installation prior to us applying for the rooter and we gave them the installed ONT - B number, So the operator at WebAfrica said she understood and arranged for the rooter to be delivered. WebAfrica then went and activated the rooter on their installation ONT box number (which they did not install because it was done via Openserve prior) - I have been liaising with WebAfrica since June to fix this problem because our Fiber is not working since the installation of the rooter. We get a reference number every time but the problem does not get resolved they keep blaming Openserve and saying they need to fix the problem - OPENSERVE DID NOT ACTIVATE THE FIBER ON THE WRONG ONT NUMBER BUT THEY DID INSTALL A PROMOTIONAL ONT WHICH ONLY WORKS FOR THREE MONTHS- WebAfrica takes ages to read and respond to the Whatsapp Service they offer - there is no email address to get a hold off them - MY 1ST TIME USING AN FIBER SERVICE PROVIDER AND I AM SO DISSAPOINTED IN THE SERVICE FROM START TO NOW - But they Debited my Bank Acc end of June and end of July for service that is not working. I WOULD LIKE THIS RECTIFIED BETWEEN WEB AFRICA AND OPENSERV EITHER ARRANGE A NEW INSTALLATION FOR THE ONT OR SORT THE CURRENT ONE OUT - YOU TAKE MY MONEY FOR SERVICE THAT IS NOT WORKING - UTTER SHAME THAT YOU DELIVER SERVICE LIKE THIS - POOR SERVICE - I AM SO DISAPPOINTED THAT I EVER SIGNED UP WITH WEB AFRICA