Very bad service

Very bad service . They asked me to book an appointment day and time for the tech to come and install my fibre line . I booked a day leave from work to be there to make sure the install goes well but they didn’t show up for an 8 to 10 appointment and didn’t bother phoning me to let me know they won’t make the appointment and I had waited the whole day. The next day my landlord lets the guy in because I could t get off from work, I told the guy to drill a small hole through the door frame for the cable to come in and not to do anything permanent as I am renting the flat but he drilled a huge hole from the outside coming into the flat and the holes were chipped bad at the openings. Ran black cables on clean white walls Instead of running it at the corners he put them in the centre. The guy didn’t have his own tools and had to borrow a hammer from my landlord and when she asked about it when he was done he said he said he doesnt have it is but when she took a walk to his van outside the property it was in there.