URGENT COMPLAINT – 3 DAYS WITHOUT INTERNET & UNACCEPTABLE SERVICE

his is by far the worst fibre service experience I have had in South Africa. We have been without internet for 3 days, and neither Mweb nor Openserve has provided any real assistance or resolution.

Every day we are told that “someone will be sent out to check the cable,” yet nothing happens. The communication is poor, the follow-through is nonexistent, and the service is completely unreliable.

To make the situation even worse, when I called Openserve, I spoke to an agent named Kgomotso, who was extremely rude and even hung up on me. That behaviour is unacceptable and unprofessional.

MWEB and Openserve have proven to be a pathetic combination when it comes to customer service. You are quick to sign up new clients but unable to provide service or support to the ones already paying monthly.

We have paid for a service we are not receiving, and this is unacceptable.

I demand the following immediately:

Urgent restoration of our internet connection

A technician dispatched WITHOUT any further delays

A full explanation for the ongoing 3-day outage

Compensation/credit for the days without service

Disciplinary action or feedback regarding the behaviour of the agent, Kgomotso