Unreliable fibre internet and distasteful service

Unreliable fibre internet services and lack of customer service. Technicians can just populate what they want on the system and not contact customers for their faults. Jennifer called and arranged to reset my router at 5pm on 18/08/2025, I'm still waiting. Today 19/08/2025 I received sms that I'm unreachable yet I took leave at work to attend to this as I have a matric learner writing prelims. When I called openserve test service I was told Phumeza cleared my fault and nobody doesn't want to touch the fault because 4 people hanged up on me at the mention of this.

I have emphasized the importance of this service as I have two children doing home schooling that are reliant on this. This problem occurs on a monthly basis without fail, numerous faults that I log and constantly I'm faced with disinterested consultants. It's time both Telkom and Openserve admit that they cannot serve my need as their stakeholder. The cannot provide me with the service that I pay for.