Unhappy

More than a week I am struggling for my internet to work again from Webafrica , I have been talking to numerous consultants & still have gotten nowhere , I paid for a service I am not able to use & still no feedback when this will be resolved, only that I am in a que. Still no technician has phoned me . I want my money back , I am very unhappy with the service I have received. . The consultants all tell you the same thing . Now I am requesting my money back , still no one can assist me , no money - no service !!! In the meantime I keep losing money & they told me the fault is on Openserve side .

"The team handling the order has advised that it is currently awaiting scheduling with the network provider."