Unacceptable Delay & Lack of Communication – Openserve Fiber Installation

If I could give 0 stars, I would because I have actually not received any help or service from Openserve.

But anyways, I placed a fiber installation order through my ISP, Webafrica, and Openserve was responsible for the infrastructure setup. The installation attempt was made on March 5th, but the technician found an issue, which was no power coming from the external box. I immediately reported this to Webafrica, and they assured me that Openserve would resolve it within their 7-business-day SLA.

It is now approaching A FULL WEEK past the SLA, and Openserve has made zero visible progress. Despite escalations, I have received no clear ETA, updates, or resolution plan. This delay has directly impacted my ability to work, as I depend on a stable internet connection.

Openserve’s handling of this issue has been incredibly frustrating. They have no transparency, absolutely no urgency, and no accountability.

If you’re considering fiber from Openserve, be prepared for infinite delays, poor communication, and basically no service whatsoever. It’s pathetic.

I expect immediate action to resolve this issue and a proper explanation for the delay, yet I am still waiting almost 2 weeks later, and still no working internet connection while Webafrica is waiting for Openserve to resolve the issue in their side.