Unacceptable and Aggressive Conduct from Openserve Technician

I am extremely disappointed with the conduct of the Openserve technician, Kenneth Mphiwe.

From the outset, his manner was rude, disrespectful and unnecessarily aggressive. There was apparently an issue regarding the address provided for the installation, but my agreement and communication is with Afrihost, and I provided Afrihost with the correct details. Whatever administrative or communication issue may exist between Afrihost and Openserve is not something I should be confronted or intimidated about as the customer.

Instead of calmly explaining the issue and assisting in resolving it, Kenneth chose to challenge me in an aggressive and confrontational manner, as though I was personally responsible for the arrangements between the two companies.

I find this behaviour completely unacceptable. Customers should not be spoken down to, intimidated, or treated with hostility because of an internal process or address discrepancy between service providers.

Openserve should seriously review this interaction and the standard of customer service being demonstrated. If ************, aggression and disrespect are considered an acceptable way to engage with customers, then there is a significant customer-service problem that needs to be addressed.

I expect this matter to be investigated and appropriate feedback provided.