Topic: Service Delivery/Installation

Topic: Service Delivery / Installation & Faults Complaint Title: SEVERE FAILURE: Openserve Techs Repeatedly No-Show/Drive Past Address (2 Attempts) - Telkom Order ***A Details: I am submitting a formal complaint regarding the gross failure of Openserve technicians to complete the installation for Telkom Order ***A, placed on behalf of Lomngeshane Grace Segudla.Installation Address: 22692 Motsumi Street, Mamelodi East Ext 4. The service application was made in September 2025. We have now experienced THREE documented failures by Openserve technicians to perform the required service: Failure 1 (Friday, November 28, 2025): Technician claimed to have visited but did not stop or make contact.Failure 3 (TODAY, Wednesday, December 3, 2025): A technician again drove past the address and failed to stop or complete the work. On all three occasions, the applicant was available at the property. The required equipment (router/modem) was also never delivered, contributing to the delay. This repeated failure to follow basic procedure (calling the applicant or stopping at the correct address) shows a severe service breakdown by Openserve staff. Required Resolution: We demand the immediate escalation of this ticket to an Openserve supervisor. We require: Immediate confirmation of equipment dispatch. A confirmed, supervised installation appointment within 48 hours where the technician is guaranteed to attend and complete the job. We are requesting urgent intervention from Openserve management to resolve this unacceptable delay since September 2025 please call my grand mother ***)Grace Segudla