1 reviews | Active since May 2017
The Worst Service on Earth!
<p>We app**** to have fibre Internet installed at home more than two weeks ago. </p> <p>At the time we app****, our line and data was with Axxess. We asked Axxess to cancel the service on the 27th of April 2017. </p> <p> </p> <p>Today Telkom called to inform us that the line was only transferred to them on the 15th of May. I contacted Axxess and they confirmed they completed the paperwork and initiated the transfer before the end of April. They are e-mailing me proof of this in the form of a screenshot.</p> <p>Telkom has also informed us that according to OpenServe, they will not be able to install our fibre connection for another 4 weeks or longer because they don't have the terminator ****tle white box) they need in stock.</p> <p>So it seems that 1) it takes openserve 2 weeks to process a piece of paper 2) they can't manage stock levels 3) they don't care about customer service.</p> <p>WhenI ordered a fibre internet connection in China (which I did in 3 different cities), I never waited longer than 3 days. In one case I placed my order in the morning and it was installed in the afternoon (same day service).</p> <p>So OpenServe is WAY behind China and MOST other countries on the planet. This level of service, or lack of service is beyond PATHETIC. This company is one of the worst. Nobody should do business with them. I will definitely tell all my friends and family NOT to order anything fromopenserve. They are truly useless. </p> <p>DO NOT do business with them unless you want to experience long delays, incompetence, and extremely poor service.</p> <p> </p> <p> </p>
UPDATE: The Telkom sales rep have been dealing with escalated this issue with Openserve and an Openserve team came out yesterday and completed the installation.
Apparently the conduit was blocked and we're supposed to call out an electrician at our own cost to fix it. The Openserve team did it themselves however. So I'm upgrading my rating from 1 star to 3 stars.
Why only3 stars and not 5? Unfortunately they don't have any working ONTs available, so we've been told the installation will be complated before the 31st May 2017, although they will try to get it done sooner (by Monday22, May) . I would have given 5 stars if they had done everything yesterday and it was all working but it's not. If they get this done by today (install a working ONT, I will give them 4 stars, otherwise I will leave the rating at 3 stars.
UPDATE: The Telkom sales rep have been dealing with escalated this issue with Openserve and an Openserve team came out yesterday and completed the installation.
Apparently the conduit was blocked and we're supposed to call out an electrician at our own cost to fix it. The Openserve team did it themselves however. So I'm upgrading my rating from 1 star to 3 stars.
Why only3 stars and not 5? Unfortunately they don't have any working ONTs available, so we've been told the installation will be complated before the 31st May 2017, although they will try to get it done sooner (by Monday22, May) . I would have given 5 stars if they had done everything yesterday and it was all working but it's not. If they get this done by today (install a working ONT, I will give them 4 stars, otherwise I will leave the rating at 3 stars.