Terrible customer service

**Openserve Migration Delays and Zero Communication**

I am extremely disappointed with the service I have received from Openserve during an ISP migration.

My existing ISP service was successfully cancelled on 1 June, and the migration to my new ISP was supposed to be handled by Openserve. From my understanding, this process should be relatively quick, yet several days later the migration has still not been completed.

What is even more frustrating is the complete lack of communication. There have been no updates, no explanations for the delay, and no indication of when the migration will be completed.

I have called multiple Openserve contact numbers seeking assistance, only to be passed from one department to another without anyone taking ownership of the issue. I have also sent emails that have gone unanswered.

As a result, I am left without a working internet service and no clear resolution in sight. The customer service experience has been extremely poor, and the lack of accountability is unacceptable.

Openserve needs to improve both its migration processes and its customer communication. Customers should not have to chase multiple departments and receive no answers while waiting for a service that should already have been completed.

I would appreciate urgent intervention and a clear update on the status of this migration.