Telkom Openserver *****ulently taking money without Fibre connection

Bought 7day 20mps Prepaid data on the 21st of December 2024 and money was deducted out of my account and I haven't been connected I've been sending emails also been calling the **********0 and also 10213 been sent from technical support to sales to billing no one is helping me and I'm still not activated. I want my money back because clearly all you guys do is ***** I'm tired of being disconnected yet funds were taken I've also been in contact with Openserver and they too are taking forever to get back to me telling me that I haven't submitted any documents. I want my money back today l. And no I don't want any appologies just my money back today and if it's not back I'll definitely go on social media as I've got a huge following so please try me