Telkom/ openserve my data line is off for 7 days!!!!

Upon arriving at my home, 7 days ago, 15 Dec 2017, I discovered the line to the house is lying on the ground, I called 10210 and reported the fault. On Monday, 18 Dec 2017 I called again to find the progress and was told the fault was cleared, ***????

I logged a new fault on the old fault, and waited, I called everyday and it was a challenge everyday. Wednesday it was assigned to a technician, but he never pitched or called me. This morning I called again and was told it was assigned to a Henk Meintjies and waited, this afternoon I called again and was told it is back to testing the line, don't know what they are testing when I told them the line is off. I climbed in my vehicle and drove to the Rietfontein Technical Center and a person outside, from Open Serve, told me everyone left and was closed, I HAVE TO WAIT TILL NEXT WEEK, what **** is this, it is the worse service I experienced ever. They do whatever they want and passing the buck.

I climbed on a ladder and join the wires, it is colour coded, but is still not working, experiencing the worse sercvice from this company.