TELKOM / OPEN SERVE - ZERO CUSTOMER SERVICE!!!

Item: Openserve
Rating: 1
Author: Taal W

POOREST SERVICE RENDERED BY TELKOM / OPEN SERVE. I'VE SPOKEN TO 3 CONSULTANTS FROM THEIR CALL CENTRE REGARDING A FAULT. NO FIBRE / INTERNET ACCESS SINCE THURSDAY EVENING AND IT'S ALMOST SUNDAY ALREADY. TECHNICIAN WILL ONLY BE DISPATCHED ON MONDAY AFTER LOUNGING UNDER A TREE... IF WE ARE LUCKY. NO EMPATHY, NO TRUTHFULNESS, NO CUSTOMER SERVICE, NO REGARD FOR THE CLIENT. DO NOT SIGN UP WITH THEM!!!!! IF I COULD RATE 0 STARS I WOULD.

Helpful (0)

Replies (1)

Openserve's replyOfficial

04 Jul 2022, 13:45

Good afternoon Taal
We do apologize for your experience. please enable our team to assist you by visiting our website www.openserve.co.za and complete a residential query form with the below information:
1. Your Openserve reference number and Bnumber
2. Your Full Physical Address, including Town & Province
3. Your contact details
Please do not post any of the above information on this public platform.

Kind Regards
The Openserve Customer Care Team

Openserve's reply04 Jul 2022, 13:45

Official