Telkom botches installation of new ADSL line in Amathola region

Technician has failed to complete the installation he started two weeks ago. He came, fiddled about with some wiring, and then left saying he would return the monday following. He never came back. The line is not working, and I can't get a hold of anyone willing to take responsibility for the problem. I've sat on calls trying to get support, only to be told that it's not their department, or to email 10213, which I did do. They too have tried to deflect responsibility. I have no internet connection, and no information about what is going on with my installation.