Suspended fibre line

Had openserve fibre through DSTV. Switched over to Afrihost (still with openserve) on 27 of December in anticipation of DSTV discontinuing their fibre on the 1 January. Provided all the information including the B-number for the line so the move could be made. Now on the 1 January, when DSTV cancelled their Fibre, openserve suspended my line! No one can help me. No one can tell me how this happened or how to fix it. Call openserve and they tell you to contact afrihost (if you even get through to openserve that is) Contact Afrihost and they cannot log a ticket... either openserve is still closed (aparently they opened today on the 3rd) or their portal for logging the ticket is down. And no they cannot call openserve... and no they cannot check up on thos and get in touch with me once the portal is open and they can log the ticket... I have to keep following up.

So I am going 3 days without internet, hours worth of calls, airtime and having to use my mobile data.

And if I ask to cancel the contract they will probably have a problem with that too. Why are we paying if we do not get service????