Shoddy workmanship from Openserve

We have reported two Telkom poles on our property on the 9th of February 2026. One is rotten and the other one is virtually falling over and has broken our boundary wall. They arrived on the 15th of February 2026, assess the problem, promised to come back on the 16th, but they did not arrive. They arrived on Tuesday the 17th late in the afternoon and dropped off 2 wet Bitumen poles on our lawn. These poles were just treated with Bitumen and very wet. They put these poles on our grass and promised to come back on the 18th. It is the 23rd today and we are still waiting for them. Our grass are getting damaged, are most probably dead by now and our sinuses are acting up due to the smell of the Bitumen. They arrived on the 24th of February 2026. They replaced one of the poles. They planted the second pole and then told us that they have an urgent job they have to attend to and that they will come back to finish the job. They left everything as is. They haven't returned as yet. When we asked them who is responsible for fixing the boundary wall we were told that we have to claim the damage from our insurer. It is totally ridiculous. We would not recommend them to our worst enemy.