Shocking lack of service from Openserve

Our Openserve fibreoptic cable has not been working since Friday last week.

It has now been not operational for one week.

This is unacceptable and a shocking lack of service and urgency on Openserve’s part.

Why has it taken so long to repair??? It should have been fixed in one day. Why are theer no technicians available on weekend to do repairs?? Why has it taken so long.

Many business are struggling due to Covid 19 and are now just trying to get back on our feet.

Out telephone service is via VOIP and we cannot communicate with clients at all.

When will this be fixed???

I have lost a huge amount of business this week.

We have no other choice of Fibreoptic service provider in the Suburb of Sunset Beach.

I am engaging with the Homeowners association to get another company to lay cables in the suburb and we will then all cancel with Openserve.

Why have some customers had theirs fixed but not all?

I do not see any Openserve technicians working anywhere to fix this. I have driven around even up to the Paddocks where the cable was supposedly damaged??????

I run a busy Veterinary hospital and we cannot work without an internet connection.

Can you please let me know when this will be restored.