Shocking Communication & Disrespectful

The “monopoly” of Openserve, owning a vast amount of major Internet infrastructure, again proves their ongoing arrogance in performing maintenance without prior warning to any of the Internet Service Providers during daytime hours on a Sunday when many of us are working.

On Sunday 12 February 2023, Openserve performed maintenance on their infrastructure which caused all Internet users in the Western Cape Overberg region to be offline for most of the day.

Hopefully, someone senior in OpenServe HQ will take responsibility to investigate this and provide a public apology and assurance that this will not occur again, or will they just copy and paste their standard response and then all will be forgotten until the next time?

Also, shame on the ISPs for not standing up to Openserve on behalf of their thousands of customers.

OPENSERVE STILL CONTINUE WITH THE SAME ARROGANCE...

On Sunday 24 MARCH 2024, Openserve performed maintenance on their infrastructure which caused a large group of of Internet users in the Western Cape Overberg region to be offline for most of the day.

According to our ISP they had no success in soliciting updates from Openserve throughout the day, and was only informed about this full day maintenance after the maintenance was concluded.

It is shocking that Openserve can get away with this monopoly, and all their responses to customer complaints seem to be "Cut & Paste" jobs without anyone following up in an attempt to improve.

This is disrespectful towards all ISP's,end-users and fellow South Africans who are bound by their historical monopoly.