Service out of order from 17th July

<p>2nd review wrt my service being out of order being an ADSL line I have received a call to say that Telkom has received my mail, and SMS saying that the work is on hand. Using the tracking system I have notice that the feedback says the my fault is in progress since the 17th July, Tell me what progress am I getting by you just informing me instead of physical work being done. 50% of the area is out of service. It's a shame; no wonder people become irate, with a service like this. Telkom being brought down, because of its workers have no knowledge to handle a stressful situation, or get the work done. I know that this an underground cable fault if 50% of the resident is out of service, and Telkom has contractors to take up the issue and restore service, so what's the delay. Are your employees *********** or have a I don't care attitude?</p>